Is outsourcing working ?
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Anything goes in the visitors section. Try to play nice. Post random thoughts in here too, but be aware: NO LOGIN REQUIRED! However, spam is not allowed nor tolerated. All spammers will be blocked and reported to appropriate agencies.
Anything goes in the visitors section. Try to play nice. Post random thoughts in here too, but be aware: NO LOGIN REQUIRED! However, spam is not allowed nor tolerated. All spammers will be blocked and reported to appropriate agencies.
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Kitainclaws
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- Joined: Sat Jan 01, 2005 8:25 pm
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Is outsourcing working ?
After working for a major credit card company for 5 years, I can't believe I was laid off along with our whole site due to outsourcing. It really sucks. I was in a position where I took alot of escalated calls, and the number of people calling in to complain about heavy accents on reps that they could not understand, and the reps not even having a clue how to help was just crazy. How do you feel when you call and get an obvious out of country helper ? Do you deal with them or hang up and try to get another or do you stop doing business w/ them altogether ?
I hope to always be the type of person that my dog thinks I am.
Re: Is outsourcing working ?
Kitainclaws,
I voted #3 because that's what I'd do in a perfect world. I all depends on how pissed off I was at the time of the call. I might just ask them if there is a number I can call to speak to an American... (no offense meant to people who live outside the USA, I just think American companies should employ Americans like British employ British, etc.)
I voted #3 because that's what I'd do in a perfect world. I all depends on how pissed off I was at the time of the call. I might just ask them if there is a number I can call to speak to an American... (no offense meant to people who live outside the USA, I just think American companies should employ Americans like British employ British, etc.)
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Visitor
Re: Is outsourcing working ?
Kitainclaws,
visitors can't vote.
visitors can't vote.
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Visitor
Re: Is outsourcing working ?
Visitor,
you're right. it said I had to log in.
you're right. it said I had to log in.
